Last updated: October 4, 2026
Every item is made to order for you, so we cannot accept returns for change of mind, wrong size choice or colour preference. We do stand behind the quality of every piece.
Damaged, defective or wrong items. If your item arrives damaged, has a printing defect, or is not what you ordered, email support@grimoireart.com within 30 days of delivery with:
- Your order number
- Clear photos of the item and the damage or defect
- A photo of the packaging and shipping label (for transit damage)
We review claims within 1–2 business days. If approved, we send a free replacement or issue a full refund for the affected item, as you prefer. You do not need to send the item back unless we ask.
Lost parcels. See “Lost or late parcels” in our Shipping Policy.
Cancellations. You can cancel or change an order free of charge within 12 hours of placing it by emailing us. Once production has started, the order can no longer be cancelled.
Customers in the United Kingdom. If you are a consumer in the UK, you may have a statutory right to cancel your order within 14 days of delivery. To use it, tell us in writing within that period. You then have 14 days to return the item to the address we give you when you contact us, at your own cost, unused and in its original condition. We refund the item price and the standard delivery charge within 14 days of receiving the return. This does not affect your other statutory rights.
Refund method. Refunds go back to your original payment method. Your bank may take a few business days to show them.
Questions: support@grimoireart.com
